We truly care about supporting our customers, feel free to give us a call or submit a request and we’ll get back to you.

U.S. Support Line 


Monday – Friday 9am to 5pm EST

Australia Support Line


Tuesday thru Saturday 7am to 1pm AEST

Important Notice: The Japan servers will be down for maintenance during following dates and times.

Nov 5th, 12am EST to 5am EST.

Dec 3rd, 6am EST to Dec 4th 6pm EST.

As a result the following items will be affected: USB firmware download; net firmware update, Chromecast, Dirac, and web-setup will be affected.

Send a Direct Email to Our Support Team Below: