We truly care about supporting our customers, feel free to give us a call or submit a request and we’ll get back to you.

U.S. Support Line 


Monday – Friday 9am to 5pm EST

Australia Support Line

1800-845-235 Ext. 2

Monday – Friday 10am to 5pm AEST

Please note we are NOT able to support Pioneer digital audio players, soundbars, wireless speakers and headphones. Please reach out to Onkyo / Pioneer Global Support for assistance.

Dirac Network Error 1001/ Other Network Applications

If you have been experiencing network error issues recently. We like to inform you that everything has been restored with the server that supports the DIRAC and Chromecast functionality.  We appreciate your patience, and we thank you for being loyal Pioneer customers.

Please note if you experienced a network error issue when the server was down and still are receiving an error message, you may need to do a soft reset on your receiver to be able to reconnect to the server. To perform a soft reset, turn off your receiver and unplug from the outlet for one or two minutes. After that time plug the receiver back into the outlet and rerun your applications.

Send a Direct Email to Our Support Team Below: