As the impact of the Coronavirus ( COVID-19 ) is felt around the world we we want to share the actions we are taking to help keep our employees, customers, partners, and communities healthy and safe.

At Pioneer Home U.S.A., we continue to monitor the situation closely and are doing our best to make decisions on facts and data, as they become available. We are emphasizing the importance of following the guidelines and recommendations from the Centers for Disease Control and Prevention ( CDC ) and World Health Organization ( WHO ) for reducing the spread of COVID-19.

As of today, we are working to provide “Business as Usual” services from our Sales, Marketing, Order, Accounting, Credit, Customer Care and Customer Service departments but this week many if not all of our employees will begin working from home. The following functions will be affected:

  • Parts and Services support is provided via E-mail only.

For all other our Customer Support Service the normal contact methods will not change. However, depending on volume response rates may be slower.

Visit our websites for Email Support Customer Support
( Chat support is also available )

Telephone Support is at

Pioneer Product Support:  844-679-5350

Support Hours

Monday thru Friday 9am to 8pm EST

Saturday 10am to 4pm EST

Many of our Dealers and Authorized Services Centers have individual Business Continuity Plans. Please contact them directly if you have any questions.

We understand these are uncertain and unsettling times. Rest assured that Pioneer Home U.S.A. is focused on providing the high-quality products and services you expect in a safe manner. We will contact you with any notable updates going forward.

Please take this opportunity to spend time with your family, those you hold dear and enjoy the slowed pace. Let the healing power of music engulf you or the magic of movies transport you beyond the present. Allow your investment in Pioneer Home U.S.A. to stimulate your senses and deliver you with the highest quality home audio & video experience from the comfort of your home.  

From all of us at Pioneer Home U.S.A., we wish you good health.

Thank you,

Jason Sausto
Chief Executive Officer
Onkyo / Pioneer / Integra / Teac / Esoteric